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Order Status
Has my order shipped?
  We normally have a 3 - 4 day backlog on orders. If you ordered custom engraving, this will add 7 - 10 business days depending on how busy our engraver is (this is the only process done out-of-house). Of course, we may also be out of town building another world class recording studio which will delay it even more (check FaceBook for more info or email us (info@INTEXcablestore.com), we'll give you the latest news).
How do I change quantities or cancel an item in my order?
  The best way is to contact us by phone, 760.889.2478, or by email, info@INTEXcablestore.com to make arrangements. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  We typically send out care instructions when your order ships, if you need a tracking number, give us a call at 760.889.2478 or email us at info@INTEXcablestore.com.
My order never arrived.
  If after we've notified you that your order has shipped and you haven't received it in a reasonable amount of time, give us a call at 760.889.2478 or email us at info@INTEXcablestore.com and we'll investigate.
An item is missing from my shipment.
  We apologize in advance, give us a call at 760.889.2478 or email us at info@INTEXcablestore.com and we'll straighten it out.
My product is missing parts.
  We apologize in advance, give us a call at 760.889.2478 or email us at info@INTEXcablestore.com and we'll straighten it out.
When will my backorder arrive?
  We never backorder unless the customer wants split shipments.