| Order Status |
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| Has my order shipped? |
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We normally have a 3 - 4 day backlog on orders. If you ordered custom engraving, this will add 7 - 10 business days depending on how busy our engraver is (this is the only process done out-of-house). Of course, we may also be out of town building another world class recording studio which will delay it even more (check FaceBook for more info or email us (info@INTEXcablestore.com), we'll give you the latest news). |
| How do I change quantities or cancel an item in my order? |
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The best way is to contact us by phone, 760.889.2478, or by email, info@INTEXcablestore.com to make arrangements. Please note that once an order has begun processing or has shipped, the order is no longer editable. |
| How do I track my order? |
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We typically send out care instructions when your order ships, if you need a tracking number, give us a call at 760.889.2478 or email us at info@INTEXcablestore.com. |
| My order never arrived. |
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If after we've notified you that your order has shipped and you haven't received it in a reasonable amount of time, give us a call at 760.889.2478 or email us at info@INTEXcablestore.com and we'll investigate. |
| An item is missing from my shipment. |
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We apologize in advance, give us a call at 760.889.2478 or email us at info@INTEXcablestore.com and we'll straighten it out. |
| My product is missing parts. |
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We apologize in advance, give us a call at 760.889.2478 or email us at info@INTEXcablestore.com and we'll straighten it out. |
| When will my backorder arrive? |
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We never backorder unless the customer wants split shipments. |
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